Information taken after declining application

I contacted your loans department today and with the help of one of your very tiered and unclear employees I completed an application for a personal loan. the reason for my complaint is that I was forced to consent to electronic statements being drawn automatically from my account and was told the application could not be completed if I don't...so obviously I had no choice. My issue though is that the statements were requested after I was told I was unsuccessful. If i am unsuccessful there is no need for you to obtain this information. How can I trust you when you have no further business reason with me involved in order to obtain this. Your consultant was very specific in saying that when I go into a branch the branch will then request for this...there is no reason for me to go in as the app was unsuccessful (with no proper reasoning as to why) however I received a message stating you have drawn the statements...WHY?...