Information omission leading to misinformation and bad credit rating anticipation.

<p>I am quite distressed, disgusted and perplexed about the service received from Nedbank Personal Loans.</p> <p>A call was made to your CALL CENTRE and I was assisted by a tintswalo call ref no ********** on the 19th July. </p> <p>I told her that the pay date for me would not be the 25th anymore but the last day of the month, and this was undertaken with a view of the debit order going through on the 1st August TO AVOID NON PROVIDED FOR SITUATIONS.</p> <p> </p> <p>The banking details were amended and the amount owing was given, as is the reference number for the call, HOWEVER ONE ASPECT THAT WAS OMMITED TO BE MENTIONED WAS THAT I WOULD BE HANDED OVER TO THE COLLECTIONS DEPT AS THE DEBIT ORDERS GOING THROUGH ON THE 1ST CONSTITUTES A SKIPPED MONTH, REFLECTING AS A MISSED PAYMENT !</p> <p> I called today to find out if the debit order was met and Nolan from Collections dropped this bombshell on me. Call reference number 9064 114</p> <p>I mentioned to him that none of that information was given to me, and he reiterated that this is the situation as it stands.</p> <p> This is an extremely bad reflection on for me and on me credit wise, as I acted on the information omission received. </p> <p>Nedbank has to shoulder the blame, listen to the call and write off the interest accrued until month end as I would appreciate SETTLING THE ACCOUNT BY THE 1ST September and the standing and full amount has to be e mailed to me.</p> <p> </p> <p> </p>