Info not found: Closing a student account

<p>I completed my Chem. Engineering degree and wanted to close my Student Account since I was no longer eligible for its use and wanted to switch to the Young Professionals Account in the future. I couldn't find any info online or on the site on closing the account. Went into branch, got directed to inqueries and was told to pay R60 (when asked for a breakdown of why the specific amount I was told to get a statement and I just had to pay it now) and was directed to customer care to cancel credit card. Why is it that this info was not available online? It should also be noted that only the Credit Card service personal and Nedbank's twitter handle bothered to ask me why I was closing the account and were very helpful. I had a great experience with Nedbank but after this event I'm afraid I will not be returing to your service in the near future.</p>