Inept at insurance

Nedbank Insurance never fails to astound at their uselessness. I opened a claim on 10 January 2022. The email response gives the contact number as ***. But that number is no longer operational. The number is now ***. I have a claim number. The assessor said the claim would be honoured. The contractor came a measured the work and yet I have heard nothing for 2 months. Why? Nedbank Insurance is useless.