GT
Gina T
1 reviews | Active since Jun 2014
18 Jan 2024, 08:25
INEFFICIENT, SUB-STANDARD CLIENT SERVICE
I phoned Nedbank for a quote on home/vehicle insurance this morning (08h00). Unfortunately I did not get the person's name that I spoke to. I explained that I already have insurance but was looking for a comparison quote. He advised that I need to provide him with a copy of my policy in order for him to do a quote which I feel was ********* and advised that i would not be sending him my current policy. He continued that this is the way Nedbank conducts business and thank you for my time. He then put the phone down in my ear. Nedbank must be flourishing that they are so readily willing to turn away new business.
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Gina T's updateReviewer Update
18 Jan 2024, 09:38I am still waiting for my matter to be addressed, but have been dealing with Zandile Maabanna who has gone 2 extra miles to address my matter. The above review still stands, but for Ms Maabanna's efforts, I certainly think she needs commendation and 5 stars for excellent service. The rest of the Nedbank staff should all be trained by her on how to address customers. Thank you Zandile!
GT
Gina T's update18 Jan 2024, 09:38
Reviewer Update
I am still waiting for my matter to be addressed, but have been dealing with Zandile Maabanna who has gone 2 extra miles to address my matter. The above review still stands, but for Ms Maabanna's efforts, I certainly think she needs commendation and 5 stars for excellent service. The rest of the Nedbank staff should all be trained by her on how to address customers. Thank you Zandile!