Inefficient Service

In January I was incorrectly charged service fees. I emailed Nedbank the next month and had a reply from their Client Service Manager on 17 February to say they would be reversed. On 21 February I again emailed him ad the reversal hadn't been done. On 27 February I was told that the branch had been Instructed to process the reversal immediately. On 3 March I again emailed as the reversal had still not been done. Most unprofessional and inefficient service,!