Inefficient resolution of queries. Takes a week and counting to resolve FICA and create a pin.

The procedures and processes are ridiculous. Also, when you phone in, you constantly get referred from one person to the other, often the line goes dead when they refer you. It takes a whole week and counting to resolve a FICA issue and create a pin, neverminded the visits to the branch and the follow up phone calls calls.

My main bank FNB and there are very efficient in resolving queries and I used to bank with ABSA and its the same with them. It is my first experiencing such. What this tells me is that it will take months to resolve more complex issues.