1 reviews | Active since Dec 2018
Inefficient Cheque account IT systems
I have a Nedbank Professional Banking Cheque account where I receive my salary every month. I find that when I swipe my card at merchants the card allows the purchase if there is money in my account. However, I find that usually, the balance on my account is never enough to cover all purchases made. Nedbank then charges me R90 for all the transactions above the balance I had in my account but it is a problem with the merchants and their system and no fault of mine.
The worst part is on 4/12/2018, I had a debit order of R530 going off my account. I had a deposit of R600 done from an Absa account. Despite my telling the relationship officer that there was a deposit of R600 that was going to offset this R530 she still returned my debit order and charged me R90 for the transaction. I think Nedbank, needs to invest in better IT systems.
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support
