Inefficiency, empty promises

I reported my credit card ****** last week Tuesday and requested that Nedbank block the card and supply me with a new one. I have been since sent from pillar to post at my own expense and now it seems very unlikely that I will receive any assistance. I don't bank with them anymore because of such absurd service constraints. all I wanted was my credit card back,I have since spent over R 100 on airtime calling them to be assisted and every time it is stories and empty promises.