Indifferent, reckless, and just awful service

I've been a Nedbank main banked client for more than 5 years. I've relocated my accounts systematically due to their indifferent, reckless, and just awful service.

The most recent incident is only the latest in a long line of inexcusably awful service I've received from Nedbank’s workers. I opened savings accounts for my daughters with your bank, and I intended to use the app to manage my credit card and their accounts, which they market so heavily. I was unable to log in and decided to visit your Bloemfontein location in Northridge Mall.

My ticket was called by a lady who had no identification on her and took a long time to call. I told her I'd been having trouble signing into the app for a time and assumed it was because I'd received a new card. She asked for my ID number, never looking at it to identify me, and informed me I couldn't use the app because I didn't have a current account. Then she abruptly spoke to a colleague in a language I don't understand.

I explained to her that this is precisely why I need access to the app, so I can stay current and handle the card. She spoke to a co-worker in another language about my transaction or about me without speaking to me about my transactions.

I immediately requested that she close my children's accounts, and she informed me that there were cards issued. I rep**** that I didn't have any cards for the accounts. She inquired as to where the money should be sent, and I said that it could be paid in cash or into my credit card.

She then rep**** that she would bill me for new cards on the kids' accounts and then close the accounts. Isn't this reckless and ********* behavior?!

I then asked for my account number so that I could administer the accounts on my own. She reset the pin once I saw it had expired. She handed me a printout and told me rudely that I needed to go see a man in front of me who could assist me.

I'm embarrassed to have ever banked with your company because the litany of service failures has gotten out of hand.