Increasing Your Credit Card Limit - No Responce

Increasing Your Limit

Nedbank sent me a text message more than two weeks ago that I can increase the limit on my credit card by about R12,000.00. I should phone the number they gave. I did and the person I spoke to promised that I will be informed of the decision within 5 working days, it is now at least 11 working days ago and I have heard nothing from them. Is this the way to treat me after I have been with Nedbank since 1985??? I also have a insurance that will be paid out to Nedbank, should I die. Please Nedbank contact me and tell me what the outcome is of the application.

I have complained about this on your Nedbank official webpage under: Talk to us/ Complaints a few days ago but I am not important enough to be contacted back, Shame on you Nedbank.