Incorrectly placed under debt review

Buyers beware! How dare you put my homeloan account under debt review when neither I nor my wife have ever been under debt review? Even your debt review department have confirmed, on two occasions now, that neither of us have ever been under debt review. I am trying to access funds to finance a car and get told that I am under debt review. After doing a conference call with the debt review department, in which they confirmed that we were never under debt review. I was told that the hold would be removed. A month later I am told that the hold is still there. Today, I get an email confirming that the hold has been removed but that it needs to be reinstated because the hold is registered at the deeds office! I called again and am told that there is a further debt review hold on my bond account and that I should contact the NCR. An hour and a half on hold with the NCR because of YOUR mistake! I called you again and go through the whole pillar to post process again! This time I'm told that there are no further holds but that my bond is in a \Post Debt Counseling"status! I want the debt review holds removed from the bond AS WELL AS at the deeds office today! YOUR MISTAKE YOU FIX IT!"""