Incorrectly debitted - REFUND MY MONEY!

<p>I paid my car instalment in advance on the 15th of December, R3950, spoke to Gugu and confirmed with her there would be no debit going off on the 25th, however on the 25th they debited my account R250. I emailed Gugu and asked why was that, and she advised it was for adcover and services fee, to which I responded and asked how is that possible as my car instalment is only 3.7 and I paid R250 extra, I asked why am I separately getting debited for adcover, she did not respond, I mailed her more than 3 times to find answers and asked for them to return my R250 in my account and there was no response from her, even when I tried to call there was no response. I’m extremely angry and inconvenienced and want my money back!</p>