Incorrectly Debited

Nedbank is the worst bank they have *********** staff, that cannot follow simple instruction and the service is terrible .This Is the third time that they have used naedo on my account I have put in numerous complaints with no telephonic feedback ONLY 1 sms's to say debit order cancelled which I don't understand as I always paid via eft .Today I called in spoke to khuswela from personal loans and micheline from collections with no joy when asked for the directors numbers I was refused, and the agent micheline transferred me back to the hunting line. I will be taking this to the banking ombudsman and also filing a case of ***** against nedbank , this is a breach on contract as my agreement is for a eft .I WANT MY F*****N MONEY TODAY AS FUNDS IN THE ACCOUNT WAS FOR SOMETHING ELSE !!!<br> THIS IS TOTATLY AGAINST NCA.,FAIS.FICA AND TREATING CUSTOMER FAIRLY ACTS. NEDBANK YOU BUNCH OF INCOMPETINT IDIOTS.!!!!!!