INCORRECT TRANSFER COSTS

I have a Transactor account. Beginning of July I noted that Nedbank are charging me R40 per transfer on my inter-account transfers. It is a huge mistake and I phoned the call center who could not assist me.....which I thought were very ***********. I went to my branch and after 2 hours of arguing the teamleader confirmed that it is a mistake. They refunded me R200 and said they will investigate why it happened. After my visit, there were a further 4 x R40 deducted, and now after more than a month.......still NO refund. They are still investigating why it happened! I feel that it is totally unacceptable for them to keep the R160 .......the fault is on their side, not mine. They can investigate as long as they like, but should give my R160 back in the meantime. I saw another complaint on Hellopeter, which were exactly the same as mine......wonder how many clients were ******, without them knowing..... I feel that Nedbank had a responsibility to reverse all the incorrectly deducted transfer costs of their clients with these type of Transactor accounts. The fact that it did not only happen to me, gives me a premonition that there are quite a few more.