Incorrect SMS notifications of transactions
<p>I have been to your Glen Marais branch 3 times to sort out a problem, spoken to so many agents and nothing seems to be sorted out.<br />I have changed my employer 2 1/2 years ago, changed my contact details for sms notifications and all.</p> <p>The person that's got my old contact number still till today knows when, how and what I spend my money on. She also shares this info with her colleges.<br />Do you think this is fare ?????</p> <p>I would have no other option than to close my accounts.<br />Its easier to ask my new employer to change my account details than to hope this can be resolved.</p> <p>Credit card <br />Cheq account<br />Vehicle finance<br />Bond<br />Savings account<br />Home and house hold Insurance</p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Thank you so much for the fast and effective way the management sorted out the problem.
I truly hope that the all customer service people will one day be able to give the same service that is on branch level.
Every customer should be able to feel satisfied when walking out a branch or putting down a phone.
Talk to management if you unhappy.
Thank you Nedbank!
Thank you so much for the fast and effective way the management sorted out the problem.
I truly hope that the all customer service people will one day be able to give the same service that is on branch level.
Every customer should be able to feel satisfied when walking out a branch or putting down a phone.
Talk to management if you unhappy.
Thank you Nedbank!
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.