1 reviews | Active since Aug 2014
Incorrect settlement quoted to get account paid up
I had a credit card with Nedbank that I paid religiously every month, I WANT DEFAULT LISTING REMOVED ASWELL AFTER PAYMENT. I am now paying the attorneys who sent me several sms'es daily advising should I settle the account I qualify for 25% discount. I spoke with an extremely rude agent from Jay Mothabi attorneys who advised me that my settlement is X amount. I then told her that is incorrect. Your sms'es states 25% discount. My balance currently is R 22,767.00, I calculate then it's R 16,500.00 after the 25% discount. I have another account with different institution with the same balance and the same discount (25%) yet NEDBANK is trying to rob me and get me to pay more. The agent then said yes I am getting 25% discount but that is before the lawyers fees are added. I never ever heard of such a ridiculous thing ever. I WILL need to liase with the NCR and the Ombudsman for banking services for find out if this is LEGAL. I have my sms'es as proof that 25% is given and I have the recording of CONFIRMATION that the agent told me I qualify for 25%. I will need to find out if the OMBUDSMAN for banking services agrees with me that the 25% is on the balance and not before lawyers fees.
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
