TT
Tanyadewee T

1 reviews | Active since Aug 2014

16 Nov 2015, 08:55

Incorrect settlement quoted to get account paid up

I had a credit card with Nedbank that I paid religiously every month, I WANT DEFAULT LISTING REMOVED ASWELL AFTER PAYMENT. I am now paying the attorneys who sent me several sms'es daily advising should I settle the account I qualify for 25% discount. I spoke with an extremely rude agent from Jay Mothabi attorneys who advised me that my settlement is X amount. I then told her that is incorrect. Your sms'es states 25% discount. My balance currently is R 22,767.00, I calculate then it's R 16,500.00 after the 25% discount. I have another account with different institution with the same balance and the same discount (25%) yet NEDBANK is trying to rob me and get me to pay more. The agent then said yes I am getting 25% discount but that is before the lawyers fees are added. I never ever heard of such a ridiculous thing ever. I WILL need to liase with the NCR and the Ombudsman for banking services for find out if this is LEGAL. I have my sms'es as proof that 25% is given and I have the recording of CONFIRMATION that the agent told me I qualify for 25%. I will need to find out if the OMBUDSMAN for banking services agrees with me that the 25% is on the balance and not before lawyers fees.

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Replies (1)
Nedbank
Nedbank's reply16 Nov 2015, 10:39
Official
Hello Twiggy01,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team