Incorrect misleading information resulting to a terrible service - unhappy customer

<p>On the 01 Nov 16 I contacted nedbank to apply for a credit card. Went thohrough the whole process and was advised that i qualify for a gold credit card, asked which branch would i prefer to collect my card and i specified. At the time the consulant said he couldnt confirm the actual amount i was qualified for and i will be told at the branch i selected hen collecting the card, he read all the terms for me since the application was successful. Today i decided to contact them to check how far is the card and was then told the application was declined. Such bad misleading information and am actually wondering when were they going to contact me about this had i not contacted them. Disgusting, i surely am moving my account to SBSA rather as a secondary holder to my husband's platinum card as they are offering me a much better package than what nedbank has ever done for me. There is honestly nothing that nedbank has done for me other than the bank charges they charge me on monthly basis. </p>