Incorrect information provided.

I consolidated my account with Nedbank, i called in on 25th August 2015 to find out about my account balance, after seeing that the debit order for R1454.55 was debited after consolidation, i spoke to the gentleman who advised that the account has a credit balance of R1454.55.... i ask for refund but was told it would take time and yet i called in spoke to carol who gave me her e-mail address confirming that the account has a credit balance she gave me her e-mail address to send the proof of payment [Email Removed] i just went to the bank for reversal, now nedbank debited R1454.55 and i was promised that someone will contact me after listing to the call, i called again the gentle men still asked me how did i know that my account was paid, as if am lying, WESSLE SAID I WILL SPECK TO THE MANAGER WHICH TAKES FOR EVER,,,I WANT A SETTLEMENT LETTER AND REVERSAL OF THIS R1454.55 IMMEDIATELY I WOULDNT HAVE TO REVERSE THIS MONEY IF I WAS TOLD THE ACCOUNT IS UP TO DATE,!!!