Incorrect information

I've app**** for a nedbank loan to settle my debts ,which was amoung Capitec loans. I was informed that all my outstanding loans will be settled . I've app**** at Nedbank Zevenwacht and the consultant assured me that she will settle the loans according to the balances that reflect on the credit bureau . And my loans was paid on 12th March 2018 .

Yesterday I was contacted by Capitec that I have outstanding balances Which I'm due for - I was shocked as I knew that it was paid up by Nedbank .

I then did investigation of myself and spoke to several contact cente consultants and some was eager to help me and some couldn't. Nedbank settled the rands but didnt add cents. The cents on each Capitec loan grew with interest.The branch say they can't help me as I need to take it up with call centre but they can't help also .they place me on hold and that was as far I went with each consultant.

I'm beyond disgraced and sick to my stomach with the service I got . I'm not happy at all as I was running around in the Zevenwacht branch asking for assistance and still they tell me to pick up the phone to get assistance . I'm pregnant and I left the branch very emotional with no answer and no one that help me . I'm really disturbed that this would happend to me . I'm placing myself under so much stress and I won't give up until I know what's going on . Clearly I'm not to blamed . I came to nedbank for help when I was in need but it turned out to be unfinished .

I'm not going to be liable for misinformation or miscommunication that should been done before the Nedbank loan was disbursed. What is this telling me as a customer ? Not to make use of the service . Or is this telling me that the person who helped me don't know what to do ? Or is the credit bureau incorrect? . .

I really do hope that I hear from Nedbank and that they resolve this matter .