RH
Ruwaida H
1 reviews | Active since Mar 2012
15 Feb 2018, 08:51
Incorrect Information
I had received calls from Nedbank previously wrt credit card protection/insurance on my cards but i declined the service at those times. Today I call nedbank to enquire and have it activated and the agent informs me that I need to visit Nedbank and speak with a financial planner to have a policy done before the premium can be activated on my credit cards. Yet previously, none of this was mentioned when the various agents called to sell their products. Why is that?
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Replies (2)
Nedbank's replyOfficial
15 Feb 2018, 08:57Dear Ruwaida
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply15 Feb 2018, 08:57
Official
Dear Ruwaida
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Experience Team
Best regards,
Nedbank's replyOfficial
20 Feb 2018, 09:44Dear Ruwaida
We thank you for allowing us an opportunity to intervene and provide feedback regarding your complaint.
Should you be satisfied with our service on this complaint it will be greatly appreciated if you would convert the star rating on the complaint.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Nedbank's reply20 Feb 2018, 09:44
Official
Dear Ruwaida
We thank you for allowing us an opportunity to intervene and provide feedback regarding your complaint.
Should you be satisfied with our service on this complaint it will be greatly appreciated if you would convert the star rating on the complaint.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,