Incorrect Information

I am always raving on the fantastic service I receive especially with the call centre but now I am left in the dark with no Nedbank soul thay cares for me. I am just another dollar sign. I took out a loan but before I did I asked the agent if I would be able to make arrangement when going on maternity to which the agent rep**** and said yes. I thought Nedbank couldnt be better but now that my baby is born and I am on maternity leave I am not able to make arrangement and was told I needed to pay 6 months. None of this was explained and now Im not only receiving half of my salary but I cannot make arrangement which puts me under financial strain and decreases my good credit score and elminates my faith in Nedbank. I have to pay for the incorrect information given and this has a snowball affect on my finances because I will have to try and recover. There isnt one person that was even willing to try and understand or escalate the matter to assist me.