1 reviews | Active since Mar 2009
Incorrect Information
On the 28 September 2017, I visited Richards Bay Nedbank Branch, I was assisted by Nondumiso Shobede, I requested for a statement for the month of February 2007. I was told to come back after 6 working days. I went to the bank on the 12 October 2017, I was given a statement for February 2017. I requested again for via email with Nondumiso Shobede on the 12/10/17, as I received the wrong statement, Nondumiso has advised she has requested for the statement again. I have been checking with her and nothing has been sent to me.
I'm disappointed as my request has not been met, I'm not willing to pay for someone else's mistake.
Kindly attend to my request please.
regards
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Merilynn Peters
Best regards,
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Merilynn Peters
Best regards,