INCORRECT INFO ON ITC

I had a nedbank credit card for over 5years and in May 2014 i called for a settlement amount and the consultant provided me with one. After settling this amount i was even sent a settlement letter via email.One year later i visit my branch and the consultant pulls up an ITC report for me.It reflects that i still have a credit card with a balance and monthly instalment with Nebbank and this obviously as an impact on my profile.Since it looks like i am still paying off this debt with this high balance yet i have settled it a full year ago.<br> i have no idea why they never updated my records with Credit Bereu's after one year.