Incorrect financial advise plus they can’t find calls with your cellphone number

I called in last month to find out when my credit cards balance gets calculated and sent to credit bureaus so that I can make sure I have paid it off by then. The lady told me around the 24/25th I must just keep money in there until midnight.

I did that and now my credit bureau says my credit card was over drawn even though I paid when I was supposed to. This is not the first month they told the credit bureau this hence why I called in to check what date the funds must be in.

Now the complaint lady has the audacity to tell me a major financial institution is not able to search for the call using my cellphone number. They want dates, time, who etc as if I keep record of every conversation. As a financial institution they should keep record of all conversations, employees who go into my accounts etc. It is impossible for such a big bank not to have a call recording system where you enter your clients cellphone number and find all the calls.

Not to mention it worries me that any employee can go into my profile and see all my financial without a digital footprint. That is just asking for ***** to happen with your clients.