Incorrect Fees drawn off

I noticed that two Nedbank payment fees of R8.35 each was debited from my account on the 24th and 25th of July 2020. I contacted the call centre on the 28th of July 2020 and was told it is due to buying airtime. I explained that I have never been charged for buying airtime/data before and why will I be charged for this? The call centre agent rep**** that I must go into the bank as they cannot assist me however he did say that I should not have been charged these amounts. I went into the Keywest branch after waiting over an hour and 2 people being pushed in front of me, the lady checked and said it was charged in error and I must phone the call centre AGAIN as she cannot reverse the charges only the call centre can do so. I spoke to another call centre agent and he apologized that the fees were charged as this was in error and both amounts of R8.35 will be reversed which has not happened as yet! Then on the 31st of July I noticed that 3 x counter statement fees of R30 each was drawn off my account. I phoned the call centre and the lady said that she has escalated the query to the agents team leader and not sure how long it will take to get it resolved and she will also look into the R8.35 query and get back to me(but this was supposed to have been sorted on the 28th already?) Why can Nedbank draw off wrong amounts so quickly and when it is queried Nedbank can't assist immediately?? I want this resolved TODAY! In total R106.70 must be reversed IMMEDIATELY!