Incorrect/doubtful website info

I am a Nedbank client for many years and decided to open an account for my son and daughter who are over 18 years old. They are my dependants and live with me. I browsed Nedbank website to choose a suitable account and was quite pleased to find the KE YONA Pay as you use option. Was even more perfect when i found it does not require proof of adress or proof of income. Went to open accounts this morning and the consultant refused to process the account without proof of adress. Had to waste unecessary time running around to arrange that.<br> Customer care gave lots of excuses without helping and only apologising. Why the false advertising?<br> <br> Very disappointed