Incorrect details on home loan account statement

<p>Good day,</p> <p> </p> <p>I have a complaint. </p> <p> </p> <p>On 28th December, I was at the bank Northmead branch with my husband in order to update the surname reflecting on my home loan statement from my ****en name to my marriage surname.</p> <p> </p> <p>We met with the consultant and I gave her my marriage certificate etc. as well as my new ID reflecting my marriage surname and she assured us that when we get our next statement that this would be implemented / reflected.</p> <p> </p> <p>That is not the case as per the statement I received yesterday. </p> <p> </p> <p>The only thing I have to prove that I was there is the SMS I got when I was sitting with the consultant.</p> <p> </p> <p>Could you kindly update for me urgently because clearly the service consultant at the bank **** to me and my husband about getting it updated. </p> <p> </p> <p>Looking forward to your prompt response and resolution.</p> <p> </p> <p>Regards,<br />Ella</p>