Incorrect delivery address

I opened a new account for myself and my son almost 2 weeks ago. Nedbank has now decided to deliver my sons card to Phumlani Mall (which i dont know or even heard of) and my card delivered correctly to my preferred branch at Woodmead. When I adviced your customer center that yhe place this was delivered is more than 30kms for a single trip I was told to go to my nearest branch to cancel this card and order a new one which i will be charged for. The arrogance I have received on the from your consultants is beyond shocking. It is not my fault that the card was delivered to the incorrect address therefore I refuse to be charged for this. I need my card couriered either to my home address or selected branch at no cost. My ref number is RE: Acc number *** CRM:***