1 reviews | Active since Mar 2009
Incorrect Debits
<p>I went under debt review, i have 2 loan accounts which should not have been debited, but they were, then we corrected the information sent to nedbank to stop the debit orders. The was done on the 28th March, they told me it will take 3 to 5 working days to put the money back into my account, its now the 5th April and no refund. When i contacted the bank i was told it will take another 3 to 5 working days as the request for a refund was declined because my cheque account was overdrawn. YES ITS OVERDRAWN because of Nedbank not putting back my deposit. Now i have incurred bank charges for RDS and i feel its not my fault interley that i have RDS....I want my money put back into my account and bank charges reversed.......................i try and do the sensible thing by going under debt review but creditors still mess things up...............</p>
Dear Michelle
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Dear Michelle
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
I would like to thank Prenisha Govender from Nedbank, for sorting out my query in a speeding manner. You were so helpful, i wish there were many more people like you. Thank you again for all your help.
I would like to thank Prenisha Govender from Nedbank, for sorting out my query in a speeding manner. You were so helpful, i wish there were many more people like you. Thank you again for all your help.
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
