Incorrect debiting

Last year sometime I called into Nedbank call center and then was offered a funeral cover. I decided to take the cover out since it was with my bank that I trusted only to be disappointed when they debited me a few months later than requested in January when I had literally no money in my account.

This then caused me to get bank charges of R300 for missed debits and after a few days of arguing with the complaints department I was eventually refunded and I even agreed to having the cover again on condition they debited on 25/2/2018.

The end of January I was once again let down as the exact same mistake has happened for them debiting me and charging me bank fees after the whole ordeal a month prior.

As a client of Nedbank I shouldn't have to keep lodging complaints for incompetence and being charged bank fees for something that is not my fault.