Incorrect debit order / Details changed

I cannot explain how frustrating Nedbank is to deal with!!! No one knows what they are doing? Debit order dates are changed without your permission if a simple balance is requested, debit orders are being deducted much earlier than what I SIGNED FOR IN MY CONTRACT, trying to resolve this is impossible, dealing with call center agents are even more annoying as no consistency is ever experienced, every single call center agent has something else to say, when arrangements are made due to the bank's fault there is still no resolution. The response is ALWAYS the same pathetic excuse \ we would investigate and apologize...."but NO RESOLUTION is ever met!! You are most far the worst bank to deal with if any problem occurs!! Not even complaining on this website seems to be of resolution as promises are never kept. The way clients are treated is really shocking and the way how you advertise but treat us is totally different. """