1 reviews | Active since Nov 2016

15 May 2017, 17:39

Incorrect debit order date captured

<p>I recently got vehicle finance from MFC (March 2017) the first debit according to my application was meant To go through on the 25th of April. After creating an account online i was shocked to see my the date was shifted a day later 26th of every month. I was appalled I even tried to change it manually but to no luck. Finally a representative phoned me because I had selected an option for them to phone. He claimed it was a mistake on their part and that I must make sure that the installment goes through on the 26th. All my debits go on the 25th. any other day is not inline with my arrangement. You will get your instalment on the 25th of May. The arrears will be paid in full at the end of June. That is my arrangement to you. </p>

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Replies (4)
Nedbank
Nedbank's reply16 May 2017, 08:15
Official

Dear Melisizwe

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply17 May 2017, 11:51
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,

's update12 Jul 2017, 11:32
Reviewer Update

My account is up-to-date and the issues has been fixed.

Nedbank
Nedbank's reply12 Jul 2017, 11:37
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.

Best regards,