1 reviews | Active since May 2016
Incorrect debit order date
<p>I took inusurance (building and house-hold content) with Nedbank in Jan 2017. The consultant that dealt with my request advised that she will send me a welcome pack via email but to this day i have not received the documents. I requested for my debit order to ran on the 21st of each month started from Feb 2017. Nedbank debited my account on the 2nd of Feb instead of the 21st of FEB. In addition to this i didnt have sufficient funds in my account for the debit order on the 2nd Feb as a result this has messsed up my account </p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
I received a call on the 2nd of Feb (last thursday) from Nedbank, the gentleman said he will retrieve the audio file and get back to me. i have not received an update since then and this is already an inconvenience to me and is negatively affecting my account status
I received a call on the 2nd of Feb (last thursday) from Nedbank, the gentleman said he will retrieve the audio file and get back to me. i have not received an update since then and this is already an inconvenience to me and is negatively affecting my account status
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team