Incorrect dealer paid

Hi , a claim was made on my Tyre policy via the nedbank innovations group via the superquick dealership in Amanzimtoti only to find that the claim was paid to an incorrect dealership call the Super Q auto center . When I called the call center they advised me that the invoice from super quick didn’t have a dealer code . What I cannot understand is the was an address and details on the invoice from superquick ,how can your department just pay without enquirying the details ? This is really frightening from nedbank and wil not use any of their products again