Incorrect credit

On the 3rd May 2017 I app**** for a loan. I then informed the consultant who assited me that I had changed banks.I wantef the money to be credited into the new bank. The consultant promisef that banks were changed from their side and that the money will be credited into the correct bank. To my surprise the money went into the banj I specifically mentioned I no longer used.I immediately called Capfin and was transferred to a team leader called Andile by the consultant who did not know what to do. Andile said they will fix the matter and it will be easier because they were working with the bank that the money was deposited to. I had to send proof which I did. Another person then called from the collections office and promised to look into the matter then came back to me. Know I have to pay the money I did not get or spent.