INCORRECT CHARGES

Good day Nedbank.

Please explain why there are multiple MSD M/C transactions of R10.00 reflecting on my card, dating from 31 December until the 4th of February.

On certain days, the transaction occurs up to three times, and on other days as many as seven times in one day. This is not normal banking practice.

I contacted your call centre last night to seek clarity. Unfortunately, the consultant was extremely rude and disconnected the call while I was still speaking. More concerning, he was unable to provide a clear explanation for these repeated deductions. He vaguely referred to a “failed subscription” but could not provide the merchant name or any concrete details. When I check my account, there are no failed transactions listed. As far as I am aware, failed subscription transactions are typically processed once and either remain pending until the money is available and not multiple times per day. This is not the first time this issue has occurred