1 reviews | Active since Mar 2012
Incorrect Card Replacement Charge
<p>My daughter's savings account card was discountinued and blocked. Upon inquiry, I was advised to go and get a new card from the branch as the non-chip cards were no longer in use. the account has now been charged with R100 for this card and the call centre cannot help, advising me to go back to the brancj and dispute it.</p> <p> </p> <p>I cannot go up and down, waste my time and money to disputeNedbank's errors. I did not loose the card, it was their own decision to change it so, whay charge???????</p> <p> </p> <p> </p>
Dear Busisiwe
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Busisiwe
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Busisiwe
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Busisiwe
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Good day
I was advised that the charge was reversed, of which I am yet to to check/verify. Whether true or not, Nedbank should have a better way of resolving issues, not only assist just because the matter has been put up on the public eye (social media). Just to add, there was no explaination of why was I charged in the first place and how they intend to prevent this in future and why the call centre could not assist.
I am not satisfied with Nedbank at all as a long term client, with many products at Nedbank.
Good day
I was advised that the charge was reversed, of which I am yet to to check/verify. Whether true or not, Nedbank should have a better way of resolving issues, not only assist just because the matter has been put up on the public eye (social media). Just to add, there was no explaination of why was I charged in the first place and how they intend to prevent this in future and why the call centre could not assist.
I am not satisfied with Nedbank at all as a long term client, with many products at Nedbank.