Incorrect billing, pathetic service, arrogant consultants, to name a few!

<p>I am extremely disappointed and angry with the service I have encountered at MFC. I contacted the call Centre to query why the two increase in interest rates (less than 1% increase in total) on my vehicle finance was not commensurate to the premium I am paying. I am convinced that my premiums are incorrectly captured. I also suspect that my principal amount is incorrect. Nonetheless, the call centre agent was extremely rude to me. I asked for her supervisor and asked the supervisor to do two simple thing, Viz. 1. Investigate the rude behavior and give me formal feedback on the matter (the conversation occurred on 29 April, it’s over a month and I haven't received feedback). 2. I queried the aforementioned calculation of my premium. I sent through the docs on May 18 and did not received a response until I followed up with the supervisor on May 30 (18 days later). She responded but not to my satisfaction. I then engaged with another Nedbank employee on May 31 and still have not received a respond which is over a full week. To date its been over a month and I haven’t received any concrete information despite five engagements with MFC. I am considering contacting FSB and National Consumer Commission to report this</p> <p> </p>