Incorrect billing

On the 25th of February I received an sms notifying me to fetch my debit and CR card at the Nedbank Florida branch. I went there and the cards were issued.<br> <br> On Saturday when I was going through my bank statement I realized that I was billed for a over the counter statement fee which I never requested. I contacted the contact centre and I was told I need to contact the branch which I did and I spoke to a lady by the name of Amery who after I explained the situation said it's quite possible that I won't have the transaction reversed. But how does the branch charge me for a statement I never requested? That is broad ****************, it may be a mere R24.00 to Nedbank but to me it's a lot because I work very hard for it. It's actually not the first time Nedbank Florida has done this and it's getting very frustrating.<br> <br> I want my R24 back, they can't go around falsely billing people. It's my money and I want it back.<br> The frustrating part is that even the manager isn't doing anything about it because I sent her an e-mail on Saturday and she didn't respond. Even today still I was told the matter was gonna be referred to her and still it's 17:00 now and I haven't heard anything