1 reviews | Active since Mar 2009
Incorrect bank balances
I visited a branch at como City to enquire as to why do I get 3 different balances on my account, when money gets deposited, the sms tells you an incorrect amount available,, when you check your internet banking it gives you two different figures, how is that possible?<br> <br> The answer I got was disturbing, I was told that the sms may contained amounts that have not been cleared (pending). I am not in agreement with this. The sms is suppose to tell me what is available at my disposal, what I can withdraw, anything pending should be subtracted. <br> <br> Why cant the bank do like other banks? It is so confusing. Sometimes you will think you have money but you have nothing.<br> <br> Also when making multiple payments on internet banking , why do you get an sms for each transaction in stead of one bulk sms listing all payments made, its irritating having to open each sms .
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Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
