Incorrect Balance and shoddy service left me in dark

<p>On 19 may 2017 I received my Nedbank Justinvest statement via post, and upon checking the statement I was shocked to see my Balance recorded as R0.00. I called your helpline and was assisted by Anesh, who confirmed that my Balance was incorrect. He then transferred my call to Augustine at Investments who promised to send me a rectified statement via email. She took all my details and promised me a call back from Nedbank as well as the correct statement. It is now almost a week later and I have had no response. I am really not happy with this service especially when an incorrect balance is concerned. This is truly ********** and carefree from NEDBANK. I am seriously considering closing my account and highlighting this on talk radio.</p>