1 reviews | Active since May 2016

01 Aug 2016, 12:58

Incorrect amount disposed at atm

<p>I Drew a thousand rand but only got 200. This is staded clearly on the slip. Nedbank just say that the atm balanced and that they will not refund me. This is shocking service. I spoke to Mpo at the call centre and she just said sorry. Nedbank did not even bother to phone me to tell me the investigation was done and that they will not refund me. Apparently this is not their problem. My next complaint will be at Network 24.</p>

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Replies (1)
Nedbank
Nedbank's reply01 Aug 2016, 13:17
Official

Dear Riaan,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Best regards,