Incorrect Account Information

I settled Nedbank credit account in full in August 2024, yet my credit report incorrectly reflects missed payments for September and October 2024. Upon investigation, I have discovered that Nedbank has incorrectly reported this account as still open, which has negatively impacted my credit score. I have tried to reach out to Nedbank and I am not getting any assistance or even confirmation that this matter has been rectified with the credit bureau. In fact, during my first call with the back they tried to insinuate that the paid up letter I received from THEM did not in fact come from them.

It has been over three weeks I have heard nothing back in terms of whether or not they have resolved this with the credit bureau.