Incorrect aadvice

I opened a Savvy bundle account in Aug and the lady who was helping me did not link my credit card to the savvy account,meaning I'd still be charged a service fee on my credit card (thus defeating the purpose of getting a bundled account). I then went back to the branch to be helped by a different consultant who said the system will automatically link my credit card to my current account. I received my credit card statement only to find that this was not the case and a service fee had been charged. I called into Nedbank's call centre only to be told that I have to go back into the branch (for the 3rd time) for this to be rectified. <br> Now it seems that the Nedbank staff at Westagate shopping Centre is not fami**** with how their processes run and I can't keep going back there and standing in queues for this issue. I only get home at 6 from which means I simply can't go there...<br> I've been a Nedbank's client for 8 years and I am utterly disappointed with this.