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Nonyameko N

1 reviews | Active since Mar 2009

17 Jun 2015, 09:45

INCONVENIENT STOP ORDER

I closed an investment account with the above mentioned branch.The payout date for the amount I have invested is the 24th of June 2015.<br> The stop order to this investment has not been cancelled as the investement in question has been closed.I have just been on the call with Nedbank Call Centre Ref ***8 and they confirmed that the stop order was supposed to be cancelled with the investment but that was not done.I am now inconvenience and request an immediate reversal of the unauthorized stop order as the investment account was requested to be closed.<br>

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Replies (1)
Nedbank
Nedbank's reply17 Jun 2015, 10:57
Official
Hello chilla99,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team