INCONVENIENCED BY NEDBANK AFTER THEY PROMISED TO DEPOSIT MONEY AND FAILED

I am quite disappointed by the way Nedbank inconvenienced me. The way your consultants handled my situation is very unprofessional. Firstly he made a mistake by giving me an offer with payment term being 48 months when I app**** for a lone on 01.02.2021. I made it clear that i need to use the money on Friday 05 February 2021 as builders were on site. The guy sent an email for me to accept the offer, which was the same amount but term extended to 60 months without explaining anything. He was trying to trap me into committing into a different longer terms, lucky enough i went through the contract again. Only when i asked was i told that my offer was restructured. How do you restructure a deal that was already signed and agreed to.

From then no one is willing to assist me as i need the money. When I phoned yesterday i was taken from pillar to post and no one was willing to assist me saying the only person who can assist me with any offer is the consultant who assisted me initially. I have a job awaiting and material being wasted because i was waiting for this money which was already agreed upon hence i cancelled all the other offers at other banks. This is a huge inconvenience. Why can't other people not assist me if the consultant who **** to me is ashamed to finish what he started. Do I really deserve to be treated with such incompetency. The lady I spoke to yesterday afternoon said the matter is with IT and I must wait for her to phone when she phones. How strange, really IT.