MG
Megandri G

1 reviews | Active since Sept 2014

13 Sept 2017, 14:29

Inconvenience of card transaction

Yesterday I tried making a purchase at a store only for my card to get declined due to insufficient fund, This was so embarrassing as I knew I had money in my account . When I went onto my internet banking I saw a transaction for purchase at Edgar's Chatsworth 06/09/2017, I didn't make no purchases on this date. When i called the Nedbank call center i was advised it was for a card transaction i did in July the merchant didn't take the money until this month, Apparently the merchant has up to 6 months to take out money when you swipe your card!! This is an absolute inconvenience , I paid my account at Edgar's on 26th July 2017, i immediately received an sms from Nedbank when i made the payment at the store , i was under the impression the money went off my account , if i knew the payment didn't go off my account i would of made prior arrangements.

My account is currently on a negative amount , I have to incur additional charges for honor payments and installment for July . i was under the impression all my accounts where paid for the month of august , Not everyone can afford to make double payments for their accounts. I didn't plan for this !!

As a customer of Nedbank I am really upset by the service, We as consumers should be protected against this !

0
Replies (1)
Nedbank
Nedbank's reply13 Sept 2017, 14:46
Official

Dear Megandri

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team