MT
Mpho T

1 reviews | Active since Nov 2014

27 Dec 2015, 19:51

inconvenience

on the 20/12/2015 i went to Brakpan for a visit till the 23/12/2015 as i was from the westrand. i went to withdraw cash at the ATM and the ATM \could not complete my withdrawal". i went into the branch which was next to the ATM to inquire. i was told my bank acc is blocked (mentioned something about FICA). i always carry my ID book with me so i ran to capitec bank to get a proof of residence as required but still no luck with Nedbank service. i was told to come the next morning since the bank was already closed. next morning when i arrived they could still not help me to access my money. i had no money and no petrol to get home. then guy who was helping me asked me to come back in the afternoon due to that the heard-office had still not verified my documents and they were told that it will be done in around 2pm he even promised to give a call before end of shift. till today the 27/12/2015 my acc is still not fixed. I was supposed to be back to work on the 26/12/2015 and till today i'm unable to go to work cos i am stranded where i am!!!"""

0
Replies (1)
Nedbank
Nedbank's reply28 Dec 2015, 08:34
Official
Hello Mr Tsubella,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team