1 reviews | Active since Nov 2014
inconvenience
on the 20/12/2015 i went to Brakpan for a visit till the 23/12/2015 as i was from the westrand. i went to withdraw cash at the ATM and the ATM \could not complete my withdrawal". i went into the branch which was next to the ATM to inquire. i was told my bank acc is blocked (mentioned something about FICA). i always carry my ID book with me so i ran to capitec bank to get a proof of residence as required but still no luck with Nedbank service. i was told to come the next morning since the bank was already closed. next morning when i arrived they could still not help me to access my money. i had no money and no petrol to get home. then guy who was helping me asked me to come back in the afternoon due to that the heard-office had still not verified my documents and they were told that it will be done in around 2pm he even promised to give a call before end of shift. till today the 27/12/2015 my acc is still not fixed. I was supposed to be back to work on the 26/12/2015 and till today i'm unable to go to work cos i am stranded where i am!!!"""
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
