INCONSISTENT AND FAILED SERVICE DELIVERY

I would like to lay a complaint regarding the mis-information and inconsistent service received via your online chat service

On Thurs 05 Nov, I phoned your call centre to enquire about giving immediate notice on my small notice deposit account in the amount of R350

I understand there will be a charge for immediate notice - but I was shocked to hear that it's R303 - which meant that I'm actually getting nothing out of the money in the account?

Later the same day, I contacted your online chat service to confirm these charges - but I was then informed that the charge would be R100 and the funds will be available within 2 business days_ I then asked to agent to proceed because I need the funds urgently

Ref No for this chat is ***3

When the funds were not available yesterday, I contacted the online chat again to enquire - this agent (ref no ***6) - sounded alot as if this agent was merely just reading the screen, repeating what the previous agent had said, and that funds will be available tomorrow morning

When it was still not available, I went to St George's Mall branch for face-to-face assistance and to get the real information? This time I'm told that no - the charge is R300 + 1% of the amount

When I queried the difference in fees - he said that branches and call centres work differently - and that I should dispute the difference in fees with the online chat centre

You won't believe this - after my visit to your branch and telephone call - I thought I'd contact the online chat line again just to be sure - and OMG - this agent said that the request was never submitted???

This is absolutely ridiculous! How can 1 bank have different ways of working?

I am unemployed and I need this money to pay attorneys

Everytime I log into my money app to speak to an Agent, I'm using data I really can't afford - and then this morning I had to fork out money to travel to my nearest branch to find our why the funds were not available as advised by your agents

Just recently I upgraded my savings account because I needed a cheque card - so I'm now being charged extra banking charges per month - and I can't even get my own money that I invested with yourselves